Q: How do I become a partner of the Tool-Arena?

1. Contact us Please fill out the contact form or call us at +49 (0) 7161 6539560. Creating a Tool Arena company account alone is not enough. 2. Individual advice We will discuss your wishes and requirements with you. 3. Framework agreement The basis of our cooperation: We conclude a framework agreement on our cooperation. 4. Onboarding partner Our service for you: Via a system-based upload based on previously defined formats, we enter your product data into the Tool Arena and synchronise them regularly. In a further step, the detailed categorisation follows. Which markets do you serve? Which dealers are responsible for sales in which regions? We realistically integrate your sales structure in the Tool Arena. 5. Welcome to the Tool-Arena After completion of the onboarding you will benefit from all advantages and synergies of the Tool-Arena.

Question 1

What qualifies me to become a Tool-Arena dealer?

Accepted Answer

You are authorised by the manufacturer to sell his products in the Tool-Arena.

You distribute products in the field of machining from one or more manufacturers.

You are active in the B2B sector.

Question 2

How does the Tool-Arena ensure that only people in my sales area can buy from me?

Accepted Answer

Companies that register as customers in the Tool-Arena can only view products from dealers if their company headquarters are located in the dealer's sales territory. If there are several possible dealers for a region, the customer is free to choose from which dealer he wants to purchase his product.

Question 3

What qualifies me, to become a partner of the Tool-Arena?

Accepted Answer

You are a manufracturer of products in the field of machining and/or production.

You distribute yourself or use a distribution network that wants to cooperate with the Tool-Arena.

Question 4

What partnership models are there?

Accepted Answer

	Basic partnership	Premium partnership
Create your own e-commerce channel in no time at all	✓	✓
Unlimited upload of products	✓	✓
Connect STP-Files with products	✓	✓
Connect your manuals with your products	✓	✓
Connect videos with your product	✓	✓
Manage country specified product lists	✓	✓
Display product availability and delivery date online	✓	✓
Marketingfunctions on your own shopsite	Basic package	Extensive package to design according to your own wishes
Direct sale	✓	✓
Two-stage sale	×	✓
Connecting an ERP system: save time-consuming manual entry processes for enquiries and orders	×	✓
Integration of own search functions as a competitive advantage	×	✓
Increase visibilityon the web: benefit from SEO and AdWords campaigns in the Tool-Arena	×	✓

Contact us directly. Together we will find the right model for a partnership.

Question 5

What is the Tool-Arena?

Accepted Answer

The Tool Arena is a multi-vendor e-commerce platform for the machining industry. As a customer, you benefit from an almost completely digitalised procurement process: never before has it been so easy and convenient to obtain information, compare products and order.

Learn more about the Tool-Arena here.

Question 6

Is the Tool-Arena the right online marketplace for me?

Accepted Answer

As a customer, the Tool-Arena is the right place for you if...

You are a B2B corporate client.

You are looking for products in the field of machining.

Question 7

Does my company purchase via the Tool-Arena at its usual (special) conditions?

Accepted Answer

Yes, any discounts and special conditions that your company has agreed with dealers/manufacturers also apply to purchases via the Tool Arena. This secures the Tool-Arena price promise. Just think of the Tool Arena as an additional channel, in addition to e-mail and the like, through which you can contact the dealer/manufacturer, but through which you can also enjoy other additional benefits.

Not only the price is the same: the dealer/manufacturer is also your direct contact in matters of service, warranty, guarantee etc.

Question 8

Where do the products I can order in the Tool-Arena come from?

Accepted Answer

The e-commerce platform Tool-Arena serves exclusively as an intermediary between dealers and customers. The Tool-Arena itself does not sell any products. It offers smart and convenient functions that make it easier for customers to search and provides information about availability at the retailer.

Pricing, service and shipping are the responsibility of the dealers and manufacturers you order from via the Tool Arena.

Question 9

Can I add a manufacturer whose products are not yet represented on the platform?

Accepted Answer

No. You are welcome to tell the manufacturer about us or we will contact the manufacturer for you. Please fill in our contact form and let us know which manufacturer you would like to see in the Tool Arena

Question 10

How do I become a partner of the Tool-Arena?

Accepted Answer

1. Contact us
Please fill out the contact form or call us at +49 (0) 7161 6539560. Creating a Tool Arena company account alone is not enough.

2. Individual advice
We will discuss your wishes and requirements with you.

3. Framework agreement
The basis of our cooperation: We conclude a framework agreement on our cooperation.

4. Onboarding partner
Our service for you: Via a system-based upload based on previously defined formats, we enter your product data into the Tool Arena and synchronise them regularly. In a further step, the detailed categorisation follows. Which markets do you serve? Which dealers are responsible for sales in which regions? We realistically integrate your sales structure in the Tool Arena.

5. Welcome to the Tool-Arena
After completion of the onboarding you will benefit from all advantages and synergies of the Tool-Arena.

Question 11

My company is a new dealer of the Tool-Arena. How do I log in for the first time?

Accepted Answer

A company account is always linked to a first user account. In the course of the registration process you will receive your initial access data by e-mail.

Question 12

My company has created a company account in the Tool-Arena. How do I log in for the first time?

Accepted Answer

A company account is always linked to a first user account. In the course of the registration process you will receive your initial access data by e-mail.

Question 13

I can no longer log in, how do I get my access data?

Accepted Answer

1. If you have forgotten the password of your user account, you can reset it by yourself..

2. You will receive an email with a temporary password to activate your account. Please follow the instructions in this e-mail.

If you still have problems with the login, please contact our service team via contact form or by telephone at: +49 (0) 7161 6539560.

Question 14

I do not distribute myself. What do I have to do?

Accepted Answer

Ask your dealer(s) to contact us to use our online sales channel for your products.

Question 15

I distribute myself. What do I have to do?

Accepted Answer

Here you can find the FAQ for dealers. .

Question 16

Can I register as a private person in the Tool Arena?

Accepted Answer

Registration in the Tool Arena is reserved exclusively for companies and their players. During registration a company account is created first. Persons with their own e-mail address, who are to co-control this account, can receive their own user account, which is assigned to the company account. Accounts for private individuals are not provided in the Tool Arena.

Question 17

How do I register my company?

Accepted Answer

Registration is not possible on mobile devices.

1. Here you can register your company.

2. Click on "Create your company account".

3. Enter the desired data and accept the terms and conditions and privacy policy of the Tool-Arena.

4. The Tool Arena will send you a confirmation email to complete the registration.

5. After receiving the confirmation email, you need to go through the following points to complete the registration:

Click the "Complete Registration" button in your confirmation email
Enter the login information from the e-mail and set a new password
Finally, maintain the data requested by the system one by one:
- The role in which you want to act as a company on the platform: End Customer, Dealer or Dealer & End Customer
- Your preferred brands
- Any address additions
- Colleagues you would like to add to your company account.

Important:

All information can still be edited afterwards via your company profile.

Question 18

How do I invite colleagues from my company to use and manage the company account?

Accepted Answer

1. Log in to the Tool Arena with the access data of your personal user account.

2. Click on your name in the orientation area at the top right.

3. A drop-down menu opens.

4. Follow the path: My Tool-Arena > Company account area > User accounts

5. Administrators and people who have the appropriate authorisation can add other people to the Tool Arena company account.

Question 19

What permissions can user accounts have?

Accepted Answer

This is behind the individual authorisations:
Manage company profile:
With this permission, the user can read and update the company related information in the company account. Additionally, the user can update the addresses.

Manage user accounts:
With this permission, the user can view, change, enable, disable, and register a new user.

Cancel orders:
With this authorisation, the user can cancel orders already placed.

Place orders:
With this permission the user can send orders and requests. The user can also change the delivery address.

Manage project folder:
With this permission, the user can create and delete project folders and share project folders with other users of the company account. The user can also add products to project folders and exchange products between project folders.

View project folders:
With this authorisation, shared project folders can be viewed and people can be managed. Products from project folders can be added to the shopping cart.

Manage accounting:
This permission allows a user to add or delete an account track.

Add preferred brand/dealer:
With this authorisation, a user can add a new preferred brand or dealer.

If you grant a user all rights, he becomes an administrator of the company account.

Maximum order value: Specify the financial limit up to which an employee of your company may order in the Tool Arena.

Question 20

How do I change user account permissions?

Accepted Answer

1. Log in to the Tool Arena with the access data of your personal user account.

2. Click on your name in the orientation area at the top right.

3. A drop-down menu opens.

4. Follow this path: My Tool-Arena > Company account area > User accounts

5. Administrators and persons who have the appropriate permission can edit the permissions of user accounts.

Question 21

How do I get a personal user account for the company account?

Accepted Answer

1. Contact the administrator of your company account. They can invite you as a user of the company account and add permissions to you.

2. You will receive an e-mail with a temporary password. Please follow the instructions in this e-mail.

To act on behalf of your company account, you only need the access data of your personal user account. User accounts are always permanently linked to a company account via which they were invited to the Tool Arena. Private individuals cannot register.

Question 22

How do I activate or deactivate a user account?

Accepted Answer

1. Log in to the Tool Arena with the access data of your personal user account.

2. Click on your name in the orientation area at the top right.

3. A drop-down menu opens.

4. Follow this path: My Tool-Arena > Company account area > User accounts

5. Administrators and persons who have the appropriate authority can enable and disable registered users.

Question 23

How do I permanently delete a user account from my company account?

Accepted Answer

For reasons of data protection, you can only deactivate user accounts yourself. If you would like to permanently delete a user account, please contact us directly - by contact form or by phone at +49 (0) 7161 6539560.

Question 24

My company details have changed, what can I do?

Accepted Answer

1. Log in to the Tool Arena with the access data of your personal user account.

2. Click on your name in the orientation area at the top right.

3. A drop-down menu opens.

4. Follow the path: My Tool-Arena > Company account area > User accounts

5. Here you can edit your company profile, add or change addresses and store cost centres.

Question 25

I cannot make a change in my company account or perform an action. What is the reason for this?

Accepted Answer

The user accounts of a company account can have different permissions. It is possible that you do not have an authorisation. Contact an administrator of your company account for this.

Question 26

How do I permanently delete my company account?

Accepted Answer

Please contact us directly to permanently delete your company account - by contact form or by telephone at: +49 (0) 7161 6539560.

Question 27

Where can I find my Tool Arena customer number?

Accepted Answer

1. Log in to the Tool-Arena with the access data of your personal user account.

2. Click on your name in the orientation area at the top right.

3. A drop-down menu opens.

4. Follow the path: My Tool-Arena > Area “Company Account” > Company Profile

Question 28

Why can't I purchase even though I am registered?

Accepted Answer

In order to purchase in the tool arena, you will need to complete some information in addition to your registration after the initial login.
After receiving the confirmation email, proceed as follows:

Click the "Complete Registration" button in your confirmation email.
Enter the login information from the email and set a new password
Finally, maintain the data requested by the system one by one:
- The role in which you want to act as a company on the platform: End Customer, Dealer or End Customer & Dealer
- Your preferred brands
- Any address additions
- Colleagues you would like to add to your company account.

Important:

All information can still be edited afterwards via your company profile.

Question 29

How do I change my role in which function I want to use the Tool Arena?

Accepted Answer

To change your role under which you appear as a user of the Tool Arena, follow this path:
My Tool-Arena > "Company account" area > Company profile

You can make changes in the "Your Role" section.

Question 30

Do I have to purchase in the Tool-Arena myself to participate in the Affiliate Program?

Accepted Answer

No. By registering your company in the Tool-Arena for free, you will automatically get access to the Affiliate Program. You can get started right away and don't need to meet any other criteria.

Question 31

Why do I have to provide my bank details to get access to my Affiliate Link and Code?

Accepted Answer

Without your bank details, we cannot transfer commission to you. It would be a great pity if you were not rewarded for your work.

Question 32

When and how will i be paid?

Accepted Answer

You will receive the commission statement once a month by e-mail. The payment is made automatically to the deposited bank data.

Question 33

Is there a limit to the commission I receive?

Accepted Answer

No. The more active your referred customers are on the platform, the more commission you will receive. So motivate your customers to use the Tool-Arena. Likewise, there is no restriction on how many customers you refer.

Question 34

Where can I find promotional material about the Affiliate Program?

Accepted Answer

1. Log in to the Tool-Arena with the access data of your personal user account.

2. Click on your name in the orientation area at the top right.

3. A drop-down menu opens.

4. Follow the path: My Tool-Arena > Area “Company Account” > Company Profile > Affiliate Program

5. Once you've entered your bank details, you'll see a download box. Click on it to download a zip folder with freely usable image, video and text material.

Question 35

What remuneration will I receive?

Accepted Answer

If a new user registers in the Tool-Arena who came to the Tool-Arena via your recommendation (by clicking on your Affiliate Link or entering your Affiliate Code), we will note this new user in your account. As soon as he makes purchases in the Tool-Arena, we will share the new customer's revenue with you as the advertiser. You will receive a two percent commission on the new customer's sales for 24 months from the time the new customer registers. It doesn't matter what the new customer buys or from which retailer.

Question 36

What is an Affiliate Link?

Accepted Answer

Each Affiliate Link is unique, so we can track who came to us from your media. The customers who came to the Tool-Arena through your Affiliate Link are directly assigned to you and the commission statement is created automatically.

Question 37

Where should I place my Affiliate Link?

Accepted Answer

Place your Affiliate Link in highly visible places in media available to you. Here are a few examples:

Your wbeiste
Your company newsletter
Your company blog
Your social media channels (LinkedIn, Xing, Facebook, YouTube, …)
Other channels like IndustryArena
News releases

How often you place your link is up to you. The more often you include the link in your communication, the higher the chance that you will generate new customers and thus participate financially in the sales.

Question 38

How do I participate in the affiliate program?

Accepted Answer

Register for free in the Tool Arena
Log in to the Tool Arena with the access data of your personal user account.
Click your name in the top right corner of the orientation area.
A drop-down menu opens.
Follow this path: My Tool Arena > Company Account Area > Affiliate Program
Enter your bank details to which you want your commission to be paid. Only then will you have access to the area for creating individual affiliate links.

Option 1: Affiliate link

Copy the URL of your desired Tool Arena page (for example, the Tool Arena start page or a special product page) one to one into the input field. It is important that it is the complete web address including https://.
Press the "Create link" button
Press the "Copy to clipboard" button to copy and paste your personal affiliate link to the desired location, for example in social media. To embed the affiliate link as a link in your website, use the additional HTML code.

Option 2: Affiliate code
In the affiliate section you will see your unique affiliate code.

This is the equivalent of the affiliate link. Share the code with a customer you want to refer. If a new customer registers in the Tool Arena without going through your affiliate link, he will see in the registration form where he can enter the affiliate code. This way, the new customer's registration can be traced back to you as an affiliate partner and you will receive your sales commission.

Mentioning your affiliate code is a good idea in personal conversations and in print materials in which you recommend the Tool Arena. For online communication, we recommend using affiliate links.

Question 39

What is an affiliate code?

Accepted Answer

The affiliate code is the equivalent of the affiliate link. Share the code with a customer you want to refer.

In the affiliate section you will see your unique affiliate code.

If a new customer registers in the Tool Arena without going through your affiliate link, he will see a field in the registration form where he can enter the affiliate code. This way, the registration of the new customer can be traced back to you as an affiliate partner and you will receive your sales commission.

Mentioning your affiliate code is a good idea in personal conversations and in print materials in which you recommend the Tool Arena.
For online communication, we recommend using affiliate links.

Question 40

Where can I find my affiliate link/code?

Accepted Answer

Log in to the Tool Arena with the access data of your personal user account.
Click your name in the top right corner of the orientation area.
A drop-down menu opens.
Follow this path: My Tool Arena > Company Account Area > Affiliate Program
Here you can view your personal affiliate code or create an affiliate link.

Important:
You will find your affiliate code/link only after you have deposited their bank details and a full URL that should lead to your affiliate link.

Question 41

How do I become a dealer in the Tool-Arena?

Accepted Answer

1. Contact us
Please fill in the contact form or call us at +49 (0) 7161 6539560. Creating a Tool-Arena company account alone is not enough.

2. Create a company account
Create a Tool-Arena company account.

3. Activation by manufacturer
In order to be listed as a dealer for a brand, the manufacturer whose products you would like to sell in the Tool-Arena must give the appropriate approval.

4. Conversion to dealer account
After activation by the manufacturer - our partner - we convert your company account into a dealer account.

5. Onboarding dealer
In order to list you officially as a seller, various commercial data must be transferred to the system. The detailed coordination takes place between Tool-Arena, manufacturer and dealer.

6. Welcome in the Tool-Arena!
After completion of the onboarding you will benefit from all advantages and synergies of the Tool-Arena.

Question 42

My company details have changed, what can I do?

Accepted Answer

1. Log in to the Tool Arena with the access data of your personal user account.

2. Click on your name in the orientation area at the top right.

3. A drop-down menu opens.

4. Follow this path: Dealer Management > Overview > Dealer profile

5. Here you can edit the company data.

Question 43

Where can I add other contacts of my company to my dealer profile?

Accepted Answer

1. Log in to the Tool Arena with the access data of your personal user account.

2. Click on your name in the orientation area at the top right.

3. A drop-down menu opens.

4. Follow this path: Dealer Management > Overview > Dealer profile

5. In the tab "Contacts" you can add further contacts.

Question 44

Where do I delete contacts of my company in my dealer profile?

Accepted Answer

1. Log in to the Tool Arena with the access data of your personal user account.

2. Click on your name in the orientation area at the top right.

3. A drop-down menu opens.

4. Follow this path: Dealer Management > Overview > Dealer profile

5. In the "Contacts" tab, click on the "x" to delete the contact in the respective column.

Question 45

Where can I edit the permissions for notifications?

Accepted Answer

1. Log in to the Tool Arena with the access data of your personal user account.

2. Click on your name in the orientation area at the top right.

3. A drop-down menu opens.

4. Follow this path: Dealer-Management > Overview > Dealer profile

5. In the "Accounts" tab, you manage the permissions of the respective persons.

Question 46

How can i delete my company account permanently?

Accepted Answer

Please contact us directly if you wish to permanently delete your company account - via our contact form or by telephone at +49 (0) 7161 6539560.

Question 47

You have an individual question?

Accepted Answer

Please feel free to send us your request or question via our contact form.

Tip: Please check first whether your question has already been answered in another area. You can use the search function of our FAQ area for this purpose.

Question 48

Who can answer my technical questions?

Accepted Answer

You can find all technical information about the products in our product details. Should you require further technical information, please contact our service team - by contact form or by telephone at: +49 (0) 7161 6539560.

Question 49

Is there a direct contact person of the respective dealers?

Accepted Answer

In quotations/orders, a clerk is displayed who serves as a contact person on the part of the dealer. You can also contact the manufacturer/dealer for technical advice.

Question 50

How can I change my password?

Accepted Answer

1. Log in to the Tool Arena with the access data of your personal user account.

2. In the orientation area, click the Dashboard in the upper right corner.

3. A drop-down menu opens.

4. Follow this path: My Tool Arena > User Account > Reset Password

Question 51

Who supports me with technical problems?

Accepted Answer

If you need technical information, please contact our service team - by contact form or by phone at +49 (0) 7161 6539560.

Question 52

How do I store individual shipping costs per customer?

Accepted Answer

To store individual shipping costs, follow this path:

My Tool-Arena > Dealer management overview > Customer base > Approved customers > Actions > Edit

Select customer and click on "Edit"

Set individual shipping costs
Save.

Question 53

How do I upload a price list?

Accepted Answer

To store price lists, follow this path:

My Tool-Arena > Dealer management overview > Dealer profile > Master price list

Download Excel-Template
Upload Pricelist as CSV-File

Bei einer kundenspezifischen Preisliste können Sie Ihre interne Kundennummer angeben
und die Preisliste dem Kunden direkt zuordnen oder die Preisliste nur hochladen und später zuweisen.

Info: Falls sich Ihre Preisliste nicht ändert können Sie die aktuelle Preisliste per „Aktion Bearbeiten“ bearbeiten und das Datum ändern.

Question 54

How do I assign a price list to a customer?

Accepted Answer

To assign a price list to a customer, follow this path:
My Tool-Arena > Dealer Management Overview > Customer Base > Approved Customers > Actions > Edit

Select customer and click on "Edit"

Select individual customer price list
Save

Question 55

Which actions can be used to edit price lists?

Accepted Answer

Function of the icons from left to right:

Download: Download the price list as CSV file
Replace: replace price list with a new version
Edit: Edit name and validity period of the price list
Add successor: Add successor price list, which replaces the old one from a certain date.
History: Call up price lists history
Delete: delete price list permanently

Question 56

How long is the validity period of offers?

Accepted Answer

To set the validity period of offers in your dealer profile, follow this path:
My Tool-Arena > Dealer management overview > Dealer profile > Delivery capabilities and shipping costs

Enter offer validity in days
Save (bottom right)

The validity of your offers is shown in the offers.

Question 57

How do I add global shipping costs in my dealer profile?

Accepted Answer

To add shipping costs, follow this path:

My Tool-Arena > Dealer management overview > Dealer profile > Settings

1. Click on the + to add new shipping costs within a country

2. Select country and set shipping costs
With the option inclusive shipping many extended shipping costs can be added:

3. Safe shipping costs

4. The global shipping costs can be seen by users even if they are not logged in.

Question 58

Where do I add my terms and conditions?

Accepted Answer

To add terms and conditions, follow this path:

My Tool-Arena > Dealer management overview > Dealer profile

Click on the yellow button terms and conditions
Confirm your input

Question 59

Where do I add my privacy policy?

Accepted Answer

To add privacy policy, follow this path:

My Tool-Arena > Dealer management overview > Dealer profile

Click on the yellow button Privacy Policy
Confirm your input

Question 60

Where do I add my shipping and return policies?

Accepted Answer

To add shipping and return policy, follow this path:

My Tool-Arena > Dealer management overview > Dealer profile

Click on the yellow button Shipping and Return Policy
Confirm your input

Question 61

Where do I edit my dealer information such as address, e-mail or telephone?

Accepted Answer

To add dealer information, follow this path:

My Tool-Arena > Dealer management overview > Dealer profile

Click on the yellow button dealer information
Confirm your input

Question 62

How do i create a new project folder?

Accepted Answer

Project folders can be stored in the following ways:

You are in the product catalogue in the order details and add a product directly to an existing or new project folder.

To the right of the menu item "Dashboard" is the project folder icon. Here you can create new project folders.

Question 63

How do i share a project folder?

Accepted Answer

1. Open the project folder, which you want to share.

2. Press the "Share" button to share a project folder with other people in your company account.

Question 64

How do i find the right product?

Accepted Answer

Many roads lead to the goal: choose your individual search function and be reliably guided to the right product recommendation.

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