Help

Return and refund policy

How can I return a product?

To return products, please contact the dealer of the prodcuct directly. Simply check in the order who sold you the product. See the Returns and Refunds Policy table for details of the different merchants' terms and conditions and their contact details.

If you need help, please contact our customer service. Simply send an e-mail to info@tool-arena.com. Please include the following information in the e-mail:

  1. Tool-Arena order number
  2. Your Tool-Arena customer number
  3. Contact details so that we can contact you directly.

Alternatively, you can contact us by telephone on +49 (0) 7161 6539560.

Return deadline

By default, Tool-Arena allows a return period of 30 days, however, this period may vary for certain products at the discretion of the individual dealer. The return period set by the dealer must be given priority and applies in the event of any deviation from the return period set by the Tool-Arena.

Reasons and requirements for a return

Neither does the Tool-Arena determine the acceptable reasons for a return, nor can the dealer's decision be influenced here. After contacting the dealer, the dealer will inform you about the requirements, conditions and claims for a refund.

Are there any return fees?

The Tool-Arena does not charge any restocking fees, but it is at the dealer's discretion to charge a restocking fee, for example, to cover the costs of restocking. The Tool-Arena has no influence on this.

Dealer

Contact

Refund policy

Payment method

Further dealer details

OSG GmbH

E-mail: order@osg-germany.de

Phone: +49 (0) 7161 60640

For service, complaints and returns, please contact the dealer directly.


Contact

E-Mail: order@osg-germany.de

Phone: +49 (0) 7161 60640

On account

Advance payment

E. Zoller GmbH & Co. KG

E-mail: post@zoller.info

Phone: +49 (0) 7144 89700

For service, complaints and returns, please contact the dealer directly.

Contact:

E-mail: post@zoller.info Phone: +49 (0) 7144 89700


Advance payment

WSW Spannwerkzeuge-Vertriebs GmbH

E-mail: info@wsw-collets.de

Phone: +49 (0) 7161 9304010

For service, complaints and returns, please contact the dealer directly.


Contact:

E-mail: info@wsw-collets.de

Phone: +49 (0) 7161 9304010

On account

Advance payment

EWS Weigele GmbH & Co. KG

E-mail: info@ews-tools.de

Phone: +49 (0) 7161 93040100

For service, complaints and returns, please contact the dealer directly.


Contact:

E-mail: info@ews-tools.de

Phone: +49 (0) 7161 93040100

On account

Advance payment

Kelch GmbH

E-mail: info@kelch.de

Phone: +49 (0) 7151 205220

For service, complaints and returns, please contact the dealer directly.


Contact:

E-mail: info@kelch.de

Phone: +49 (0) 7151 205220

On account

Advance payment

HAINBUCH GMBH SPANNENDE TECHNIK

E-mail: info@hainbuch.de

Phone: +49 (0) 7144 9070

For service, complaints and returns, please contact the dealer directly.


Contact:

E-mail: info@hainbuch.de

Phone: +49 (0) 7144 9070

On account

Advance payment

ANDREAS MAIER GmbH & Co. KG

E-mail: amf@amf.de

Phone: +49 (0) 711 57660

For service, complaints and returns, please contact the dealer directly.


Contact:

E-mail: amf@amf.de

Phone: +49 (0) 711 57660

On account

Advance payment

Kemmler Präzisionswerkzeuge GmbH

E-mail: info@kemmler-tools.de

Phone: +49 (0) 7473 9240816

For service, complaints and returns, please contact the dealer directly.

Contact:

E-mail: info@kemmler-tools.de

Phone: +49 (0) 7473 9240816

On account

Advance payment

Röhm

E-mail: info@roehm.biz

Phone: +49 (0) 7325 160

For service, complaints and returns, please contact the dealer directly.


Contact:

E-mail: info@roehm.biz

Phone: +49 (0) 7325 160

On account

Advance payment

MAHR

E-mail: info@mahr.de

Phone: +49 (0) 551 70730

For service, complaints and returns, please contact the dealer directly.


Contact:

E-mail: info@mahr.de

Phone: +49 (0) 551 70730

On account

Advance payment

Hachenbach Präzisionswerkzeuge GmbH & Co. KG

E-mail: info@hachenbach.de

Phone: +49 06449 71770

For service, complaints and returns, please contact the dealer directly.


Contact:

E-mail: info@hachenbach.de

Phone: +49 (0) 6449 71770

Advance payment

Gläsener + Schmidt GmbH

E-mail: info@gs-wzm.de

Phone: +49 (0) 8142 4487100

For service, complaints and returns, please contact the dealer directly.


Contact:

E-mail: info@gs-wzm.de

Phone: +49 (0) 8142 4487100

On account

Advance payment

Albrecht Präzision GmbH & Co. KG

E-mail: info@albrecht-germany.com

Phone: +49 (0) 7153 30060

For service, complaints and returns, please contact the dealer directly.


Contact:

E-mail: info@albrecht-germany.com

Phone: +49 (0) 7153 30060

On account

Advance payment